Our Customer Support Outsourcing Solutions
Customer support is an important aspect for any company. It helps to build good relationships with customers and over time contributes to increased revenues. However, not every company can afford to devote a full department to customer service. One approach companies can use to provide good customer service is outsourcing.
There are a lot of benefits to be gained when you outsource customer support. You can save both time and money when you outsource customer services. When you outsource you don’t have to worry about finding employees and training them. Salaries are usually less and outsourcing frees up your in-house staff to focus on other duties. It is also easier to scale customer support up or down as the situation requires when you outsource.
Our company offers a wide variety of customer support services that you can take advantage of. The following are the remote customer support solutions we provide:
Phone Answering Services Outsourcing
We provide virtual answering services that will handle all your inbound calls in a wide variety of fields. Any calls to your number will be quickly picked up by a dedicated customer service representative. Agents will be available to take calls 24/7 so your customers can immediately receive the help they need. Inbound customer services include handling live chat and social media as well as phone calls. An email answering service can also be included. Our outsourced telephone answering service is available in multiple languages and if you require a bi-lingual representative this is not a problem. Our teams are well trained professionals and can deal with basic questions as well as more complicated customer issues.
Technical Support Outsourcing
We offer remote technical support services in a wide range of fields from healthcare and financial services to telecommunications and SaaS support. When you outsource tech support to us we will assemble a team for you designed to fit your specific needs. We can put together a team of any size with a focus on your particular requirements. Technical support outsourcing services are available 24 hours a day, 7 days a week all year long. Whether dealing with basic problems or difficult issues requiring level 3 tech support you can rest assured the problem will be dealt with quickly and efficiently. Our technical support staff is familiar with many tools and can set up and maintain a wide variety of software and hardware for different industries.
More and more people are turning to eCommerce sites to buy the products they want. eCommerce customer service outsourcing through our company will help you stay on top of your online business. Whether you want to outsource customer service Shopify support, Amazon support or have an independent site we can satisfy all your needs. Responding to customer inquiries and complaints is just part of our eCommerce support services. The team built for you can also monitor and track available stocks, perform product data entry and product data cleansing as well as conduct customer surveys so you can respond to their feedback.
Live Chat Support Services
Live chat customer support is rising in popularity and for many people is the preferred method to communicate with customer services. We are able to provide live chat support services for many different industries. In most cases customers want answers right away and don’t want to wait for office hours. You can outsource a live chat answering service for your customers 24/7 at a fraction of the cost of doing it in-house. Provided personnel come from many different backgrounds and are experienced in providing chat services in their field from the most basic questions up to those that are highly technical in nature. They can work with any chat software and our service includes recording chat logs.
Back Office Support Outsourcing
A company/business usually has a lot of administrative tasks that are critical to keeping operations running smoothly. These fall into the category of back office and although they don’t require dealing directly with customers they do directly influence customer experience. Our back office support services can handle these routine tasks for you so that you can better focus on other aspects of your business. Back office services we offer include billing and invoicing services, purchase order processing, data entry and processing, data mining, data management and more. We can put together a back office support team with experience in your field so you can concentrate on growing your business.
IT Help Desk Outsourcing
Technology is everywhere these days and for many companies having an IT help desk is essential. This is the first point of contact for the customer when they encounter IT difficulties. Our IT help desk outsourcing services can provide you with competent IT personnel at every level. With our company L1 L2 L3 support is available to handle IT issues from the most basic question up to those problems that require extra attention from an IT expert. Even tier 4 support is available if necessary. Requirements vary from company to company and we will assemble an IT team that fits your specific needs. Every member of the team will have the technical expertise as well as the personal skills to walk your customers through any IT problem.
Telemarketing Outsourcing Services
Telemarketing is used in a variety of industries to reach both new and existing customers. Outsourced telemarketing services can be both inbound and outbound. Inbound telemarketing services are when a customer contacts a telemarketing center about a service or product. Outbound customer service for telemarketing is when a telemarketer contacts the customer. We offer both inbound and outbound telemarketing services to qualify leads and improve customer retention. Our company also offers outsource cold calling services to generate new leads for your business.
Outsourced Receptionist Service
Your receptionist is often the first contact point for many customers so you want to make a good impression. Our outsourced receptionist service will ensure your calls are answered quickly and responded to following your instructions but that is not all. Email support outsourcing is another function of our receptionist services as they can reply to basic emails that don’t require your attention. Depending on your needs that can also respond to customer service inquiries and can provide L1 support. The people providing our services have expertise in many fields and can even handle more difficult customer questions at the L2 support level or higher.
Outsourced IT Support
our outsourcing company can provide the IT customer support services you need regardless of your requirements. We have a vast pool of IT professionals to pull from who are skilled and experienced in a wide variety of areas. From training the team and developing the knowledge base to implementing the latest software and hardware, the team we pick for you will have the expertise necessary to perform the tasks at a high level.
These are the major services we provide at this time but the list is not final. We are currently working on plans to add additional services in order to provide every type of customer support service your company requires.
Industries We Offer Remote Customer Support for
We have a huge pool of customer support providers from a wide range of fields. Here are some of the industries we provide customer support solutions for:
Outsourcing customer support services is quite common in the healthcare industry. Medical coding and billing and claims processing are often outsourced. Data processing involving tests and lab reports, patient insurance details and prescriptions and drug inventory are just a few of the back office customer services outsourced.
eCommerce and Retail
Retail and eCommerce businesses often make use of CS outsourcing services. Some of the customer support services outsourced are providing call centers or phone answering services to deal with customer complaints, answer questions and take orders. Other services include tracking stocks and data entry
The Information Technologies industry often outsources customer support. Outsourced IT support services include back office support as well as IT help desk services. Data annotation which is categorizing and labeling data for AI applications is also often outsourced.
There are many areas of the financial services industry where it makes sense to outsource customer support. Technical service support, management of complaints and application processing as well as lead generation are a few customer support services that can be outsourced.
Marketing and Advertising
Outsourcing has been used in marketing and advertising for years. Outsourced call center solutions and telemarketing services are common tools in marketing. Social media customer support is another area of marketing often outsourced. Monitoring social media accounts and responding to inquiries on social media is important but time consuming.
We are experienced in providing customer support services to a variety of telecommunications businesses such as wireless providers, cable companies, internet service providers and mobile network operators. Everything from back-office support including payroll management and data entry to customer support and technical help support is available through our outsourcing services.
Logistics and Construction
Outsourcing back office customer support for construction companies and the freight industry can save your business a lot of money. Invoice processing, payroll, freight auditing and logistics data entry are a few of the customer support services you can outsource through us. Other services we are able to provide include dispatching services, services rates inquiries and tracking services.
With customer support staff coming from so many diverse fields we are able to provide services for industries other than those listed here. These include areas such as banking, insurance, utilities, accounting and so much more. Many of the skills used in one field can easily be adapted to another so don’t hesitate to contact us if you don’t see your industry on the list.
Why Outsource Customer Support to Our Company
Outsourcing customer support services is becoming more popular with companies as a means to save time and money as well as perform more efficiently. There are many outsourcing options available to companies these days so why should you hire customer support staff from us?
We offer our clients:
- Flexible pricing based on your requirements
- Pay for what you use; rather than having you pay even when there is no work being performed
- 24/7 support services so there will always be somebody there when your customer needs them.
- Fully scalable outsourced call center solutions and other services
- We can easily add additional competent and trained staff when you need them
- Staff that are fully experienced in providing the services you require
- Support services are available in multiple languages including English, German, Spanish, French, Russian and many others.
If you want to know where to hire a virtual customer support rep or other customer support services you need look no further than right here. Give us a try and you won’t be disappointed.
Reasons to Outsource Customer Support to Ukraine
Ukraine has become one of the most popular countries to hire customer support overseas services and it is easy to understand why. The country offers:
- Excellent price to quality ratio. The cost of living in Ukraine is low and this is reflected in salaries
- A large number of highly educated and experienced professionals in the BPO industry that are capable of filling back-office roles and customer service positions in many different fields
- Many of the same cultural values and mindsets in the US and EU are shared by Ukrainians
- Ukraine first gained attention due to the high quality of their IT outsourcing services but is now gaining traction in business process outsourcing as well. They have come to be one of the most trusted countries for companies to outsource customer support services.